Returns Policy
We want you to be 100% happy with your purchase of Samuel Windsor Shoes which is why we stand by our 30 day returns guarantee. Even if you change your mind, have purchased anincorrect size or colour or for faulty goods the shoes can be returned for an exchange or refund. The refund will be for the original payment price, provided it is accompanied by an original sales receipt.
We have 3 rules of returns, item(s) must be returned:
If your item matches all of these condition, you may go ahead with the return.
Please Note:
How do I return my online order?
Courier Returns
1. Complete the returns form that came with your order.
2. Affix the pre-addressed returns label that came with your order to your return package.
3. Call Courier Post on 0800 268 743 to arrange collection of your return
OR
Post Office Returns
4. If you don’t want to use Courier returns you can simply return the item/s yourself at your Local Post Office and send them to:
SW Limited
C/- 27C Upland Road
Auckland 1050
You will not be charged shipping for exchanged items to be sent out to you!
Once your return has been received, a refund will be processed back on to your credit card.
Will my refund include courier charges?
Unfortunately, we cannot refund return courier charges unless the shoes are faulty.